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Working From Home Team
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During the first 12 months introduction, on-screen scripted call
centre support will be required to manage the diversity of
installation situations expected in homes across Australia.
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The PoC Project will reveal the best performing home installation
instructions which will then form the initial on-screen support
scripts.
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The WFH team, working with the engineering and IT Teams will gradually
refine this on-screen support content.
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Shift working operations supervisors will provide 24x7 support as
there are 6 time zones across Australia.
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Supervisors will watch specified "Production Performance Consoles"
design to quickly altert them to service disruptions which can occur
for many different reasons.
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Executives will view "Financial Performance Consoles" to ensure the
ongoing health and stability of the company's growth.
Email Ian about the WFH Team using
this link.